UK Customer Service Intelligence

Most companies think their
support is good.
We prove whether it actually is.

Independent, human-led testing of your customer support channels. Honest. Detailed. Actionable.

Get Your Support Audit See Pricing

Real Results. Real Impact.

+34%

Average increase in CSAT scores

-41%

Reduction in resolution time

+22%

Improvement in first-contact resolution

We Test What Matters

Four critical customer touchpoints. Tested by real humans, scored with precision.

Chatbots & AI

We push your AI to its limits with realistic, complex customer journeys.

Email Support

Speed, tone, empathy, and solution quality — fully evaluated.

WhatsApp & Messaging

Testing conversational flow and mobile customer experience.

In-App Support

End-to-end testing inside your own app or website.

Three Tiers.
Complete Clarity.

Transparent pricing. No hidden fees. No surprises.

Snapshot

Quick but meaningful

£395 /channel

10 test interactions
One channel
Summary report
Delivered in 5 days

Choose Snapshot

Deep Audit

Comprehensive insight

£1,195

Up to 40 interactions
Up to 3 channels
Detailed benchmarked report
Findings call included

Choose Deep Audit

Enterprise

Strategic partnership

£2,950 /quarter

All 4 channels
Monthly testing
Dedicated account manager
Executive reviews + trends

Talk to Us

Ready to know the truth about your customer support?

Book a short discovery call or email us directly.

Email Us: hello@elevating.co.uk

Most companies think theirsupport is good. We prove whether it actually is.